DEGREED LEARNER HUB

ABOUT

Degreed is a learning and upskilling platform designed to help individuals and organizations build and measure skills across various disciplines. It integrates formal learning (like courses and certifications) with informal learning (like articles, videos, and podcasts), allowing users to track progress and set goals. Companies use Degreed to align employee development with business needs, fostering a culture of continuous learning and growth.

CHALLENGE

The homepage was outdated and having not been redesigned in more than 5 years, it no longer met Degreed’s user needs. The experience was overwhelming and lacked personalized guidance to support the diverse range of learner profiles and their growth ambitions.

SOLUTION

Rethinking the homepage to deliver a data-driven, cohesive hub tailored to our learners'needs. By leveraging user insights and analytics, we aimed to create a more intuitive and personalized experience that better supports the diverse range of learner profiles and their growth ambitions.
Making the homepage an insights and data-driven learning hub that guides learners through continuous learning and that helps learners identify skills gaps and career growth opportunities.

PROJECT DETAILS

YEAR: 2025

INDUSTRY: Edtech

MY ROLE: UX Research, Prototyping and Testing, UX/UI Design

TEAM: Lead Designer (me) | PM | Engineering Manager | 6 engineers (4 FE, 2 BE)

PLATFORM: Web (Responsive)

Understanding Degreed Learners

Interviews with learners revealed that the current home experience is overwhelming, not personalised enough, and does not keep learners engaged in. It also helped us identify the various learner profiles that we would have to account for when creating the new homepage experience.

Learning profiles identified during our research

Core Experience Principles

The learner aims to:

  1. Guide learners throughout their learning journey in Degreed by better tracking progress and suggesting next steps.

  2. Regularly prompt learners to take small actions (e.g rating their skill level) to help gather data and suggest better content.

  3. Balance priorities of the learner organisation with their personal learning priorities.

  4. Connect learning activities directly to skills progress.

  5. Celebrate and share learning milestones and progress.

The new welcome message serves two key purposes:

  • Personalisation: It creates a more engaging, tailored experience, making learners feel recognised and valued.

  • Sets the tone: It helps set a friendly, positive tone for the learner’s visit, providing an immediate sense of connection and familiarity with Degreed.

Welcoming Learners

With the previous homepage, learners had very little insights into their learning data. Learners had raised interest in getting better insights at a homepage level.

With the new experience, we introduced insights cards, single cards that can be used for a variety of purposes:

  • Assigned Learning: summarises all overdue and due soon assignments that the learner needs to be aware of.

  • Completions: number of content items completed by the learner in the past mont, with trending indicators for comparison from one month to the next.

  • Link: a fully customisable card that can be used by the learner’s organisation to promote certain links to specific segments of employees.

All insight cards are customisable by our client organisations — they can be reordered, have their title and description customised or even hidden from learner view. I designed a dashboard in the admin area to enable the card customisation.

Data-driven Learning Experience

Personalised Learning Experience

Learners had told us that the endless scroll through countless content recommendations was making the homepage noisy and overwhelming.

Objectives for the new Personalised Learning sections:

  • Consolidating all personalised content recommendations into one single view to avoid long scrolls.

  • Visually linking up the learner’s profile skills to content recommendations — so that the learner understands why this content is relevant to them and their growth.

  • Making less recommendations but making them very relevant to the learner.

Skill growth is a crucial part of the learner's journey in Degreed, but the previous homepage failed to effectively prioritise skills in the learning experience.

Introducing the new Focus Skills chart will support learners with:

  • Having a visual reference for skills they have chosen to grow.

  • Tracking their skill growth and progress on skill target level.

  • Identify where their biggest skill gaps are and assess if they want to make it a learning priority.

To the right of the skill chart, I introduced the concept of a “nudge box”, a section dedicated to sending skill action prompts to learners. These prompts follow specific patterns based on the learner’s interaction — or lack of— with their profile skills. We can then use that skill data to enrich content recommendations sent to the learner.

Skill-growth Focused

A new section was introduced to showcase trending content within the learner's organization. Learners expressed strong interest in seeing what content their peers were viewing and completing, making this a valuable addition to their experience.

Learning Trends

During our research, learners consistently highlighted the lack of social interaction in Degreed and expressed a desire for easier ways to connect with others.

In response, we enhanced the existing "Connect" section on the homepage, making it more engaging and information-rich to foster better connections.

  • A section designed to take up more screen space, enhancing visibility and discoverability.

  • Larger user avatars and icons to clearly indicate learning status, such as active learner or mentor.

  • Introduction of top skill data to foster more meaningful connections between users.

Connecting with Peers

Project Outcomes

With this new learner hub experience, we have seen:

  • An increase in weekly active users on the learner home from 31.8% to above 45% within 4–5 weeks post-launch.

  • Reduce total content searches by 20%.

  • Increase content clicks by 25% from the current monthly total of 698K events.

  • Decrease learner-home navigation assignment clicks to 30% of the current 500K monthly events.

  • 40% of client organizations added at least one insight card to the learner hub.